Credit Services Incorporated
PO Box 577
Iron Mountain, Michigan 49801
906.774.5353
Technology
CSI - Imaging
Our company made an investment in
imaging software through Roydan Enterprises,
Ltd. This software has increased
collection results for all of our clients.
Our staff no longer has to look in file
cabinets for statements to overcome debtor's
objections. The account representatives have
access to account listings, itemized
statements, and debtor correspondence right
at their desks and can print them out with a
touch of a button. Our Check Recovery
clients really like our imaging software
because it gives them an image of each check
when we acknowledge the check. We have
the capability to print a copy of the check
on the notice to the debtor, which
eliminates debtor stalls.
Predictive Dialer
The most productive technology in our office
is the Predictive Dialer. This eliminates no
answers and busy signals freeing our account
representatives to speak to live phone
contacts. The Predictive Dialer allows our
collectors to increase the contact rate to
debtors by 70% and gives our company the
opportunity to increase our recovery rate
for all our clients.
CSI -
Data Processing Services
Our agency purchased our first computer in
1976. Credit Services Incorporated partnered
with Roydan Enterprises, Ltd. We operate
Bloodhound software that Roydan Enterprises,
Ltd. has developed. The office
locations are linked with a high-speed cable
connection. This allows our agencies to
share data and work accounts from any
location. Another advantage of our cable
connection is all of our employees have
access to the internet with a click of their
mouse for skip tracing.
